Consumer protection act

CONSUMER PROTECTION - CPA

Our sister company Legmed Pty Ltd have assisted companies for the past 10 years regarding consumer protection and how to comply with the act. This specialist company will assist you in any Consumer Protection needs. Ensuring that your company is in line with the act as prescribed What are Consumer Rights? Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices; Right to Privacy; Right to Choose; Right to Disclosure of Information; Right to Fair and Responsible Marketing; Right to Fair and Honest Dealing; Right to Fair, Just and Reasonable Terms and Conditions; Right to Fair Value, Good Quality and Safety; and Right to Accountability by Suppliers. As with all businesses, your main aim is to offer your consumers value, whether it be a product or service. Unfortunately, many businesses leave consumers under-valued, making them feel hard done by or cheated on. To protect consumers from any inferior quality goods or lousy services, The Consumer Protection Act (CPA) has been put into practice in South Africa. Consumer legislation poses consequences for all suppliers in the supply chain, and more serious financial implications or close of business if not dealt with in the correct manner. Business owners need to understand their rights, obligations and risks in terms of the CPA. Certain aspects of their business should be reviewed and evaluated. Why is the CPA so important? Consumers are treated fairly Without the CPA, consumers were exploited in various ways, such as: • Receiving inferior quality goods • Overpaying for items • Receiving unsafe products • Receiving wrong measurements for items Consumers can complain Consumers have the right to present their complaints in appropriate consumer courts to ensure that justice is served in favour of the consumer if they have been wronged by any business. Honest business actions are encouraged As businesses that aim to improve their consumer satisfaction are publicly acknowledged and favored, honest business dealings are increasing throughout the country. Ethical practices play a major role in business practices and to comply with provisions of the Consumer Protection Act, Electronic Communications Act and the National Credit Act. Arrangements for onsite site visit, evaluation done and compliance determined , registers ext. to be put in place. A one stop service. contact details: consumer@ncaiss.com